Frequently Asked Questions

What is Cute Password Manager?
Cute Password Manager is a software that helps users organize online passwords and web forms. Cute Password Manager stores your web logins on your local machine with 256-bit AES encryption and performs a true "one click login" for you. This is a MUST HAVE software if you have several web email accounts or just web logins.

How do I use Cute Password Manager to login or fill forms for me?
Please refer to our interactive tutorials on how to use Cute Password Manager.

Does Cute Password Manager have any adware or spyware?
Cute Password Manager is guaranteed to be free of adware and spyware.

How do I report bugs on Cute Password Manager?
Please use our bug ticket generator to submit bugs and a Cute Password Manager staff will contact you shortly.

I get a "The Exception Floating-point inexact result..." error when using the form filler. What should I do?
Please upgrade your IE to the latest version and this problem should be resolved.

Why can't Cute Password Manager save login information automatically sometimes?
Here are some reasons why the Cute Password Manager InfoCard dialogue box does not automatically pop-up:
1. The user is not logged in to CPM. If the user is not logged in, try to sign-in CPM first.
2. The "Offer save logins from web (HTML) form" option is unchecked.
3. The web page is not fully loaded. You may need to wait until the web page is fully loaded.
4. You already have a corresponding InfoCard for the site and the login.

Can Cute Password Manager save flash or java applet forms for me?
No. So far the free edition does not support saving these kinds of forms.

Why does Cute Password Manager installer keep telling me that my IE is open when all windows are closed?
Some IE processes may be hanging at the background. Please restart your computer and use the installer again.

Why do my InfoCards not submit but only auto-fill?
You may have changed your "default action" in the InfoCards Editor... feature. To change it back, use the Editor... feature, right click on the InfoCard, and change the default action to "Go & Submit"

Why do my InfoCards not respond when I click on them?
Please close all browser instances then restart CPM. If required, please use the Windows Task Manager to close all IEXPLORE.exe processes. InfoCards do not respond when there is a hanging browser process.

I got this message even after installing whole program. C:\WINDOWS\system32\msxml3.dll Unable to register the DLL/OCX:regSvr32 failed with exit code 0x5. How to solve it?
You just need to ingore this error message to complete the installation. After that, please download and install msxml files from here. Then the error should be fixed.

How to run Cute Password Manager in Windows Vista?
Please check it at http://www.cutepasswordmanager.com/forum/index.php/topic,24.0.html.

How to backup my InfoCards?
Please go to the options window on the "options..." menu, then click the userdata tab and click the backup button on the right.

I forgot my Master Password, how can I get it back?
For safely reason, you can not recover your old Master Password, but you can create a new one for your InfoCards. Please find the solution at our blog.

How can I disable AutoSave just for one web site?
If you want CPM not to pop up the AutoSave dialog on any pages of a particular site, click drop down arrow of Cancel button in Save Forms dialog and select the Do not AutoSave and AutoFill at This site menu item. This will create an exclusion site in InfoCard Editor, which name is the site URL. To unblock AutoSave for a web site, just delete this site and save it in InfoCard Editor.

How can I disable AutoSave for one Webpage?
If you want CPM not to pop up the AutoSave dialog on one Webpage of a particular site, click drop down arrow of Cancel button in Save Forms dialog and select the Do not AutoSave and AutoFill at This Webpage menu item. This will create an exclusion site in InfoCard Editor, which name is the Webpage URL. To unblock AutoSave for a Webpage, just delete this site and save it in InfoCard Editor.

>> More Awards & Reviews